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Performance Measurement with the Balanced Scorecard: A Practical Approach to Implementation within SMEs

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Author(s): Stefano Biazzo - Italy - Padua | Patrizia Garengo - Italy - Padua |
Publisher: Springer
Copyright: Springer 2012
ISBN: | ISBN-10: 3642247601 ISBN-13: 978-3642247606
Publish Date: 2012-01-04


Book Description

Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “management dashboard” to serve as a navigational aid. A dashboard to show – with as few distortions as possible – the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment. show more

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