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The International Journal of Management Science and Information Technology (IJMSIT)

The international journal of management Science and information technology (IJMSIT) is a refereed journal and publishes high-quality theoretical and empirical papers in the areas of management science and information technology. This journal reports the impact of information technologies on the managerial and organizational topics. IJMSIT develops a comprehensive and theoretical framework by using a multidisciplinary approach to management and information technology for researchers and practitioners.

 


Editor-in-chief: J. J. Ferreira, University of Beira Interior, Portugal, Email: jjmf@ubi.pt
Published: Quarterly
Copyright: 2012, North American Institute of Science and Information Technology (NAISIT)
ISSN: ISSN 1923-0265 (Print) - ISSN 1923-0273 (Online) - ISSN 1923-0281 (CD-ROM)

THE EFFECTS OF THE APPLICATION OF THE INTERNET AND INFORMATION AND COMMUNICATION TECHNOLOGIES IN THE FIELD OF TOURISM MEDIATION
19 : Special Issue: 2015 Spanish-Portuguese Scientific Management Conference ( 2016-03 )

Abstract:

Over the years tourism mediation has experienced major changes, including the arrival of the Internet and the application of Information and Communication Technologies (ICTs).

The principal aim of this communication is to analyse the transformation of the travel agency subsector in the light of the changes that have occurred following the application of ICTs.

By virtue of the nature of the research, a qualitative methodology was used, consisting of in-depth interviews with managers working in physical, online and franchise travel agencies and tour operators present in Galicia.   

The conclusions reached corroborated that the means used by tourism consumers to access information has changed following the application of ICTs, leading to situations of tourism ‘de-mediation’ and ‘remediation’ and impacting considerably on the role played by travel agencies in the chain of value

Author(s): Clide Rodríguez Vázquez - spain - Universidad de A Coruña
Lorena Rodríguez Campo - spain - Universidad de Vigo
Valentín Alejandro Martínez Fernández - spain - Universidad de A Coruña
Mª Magdalena Rodríguez Fernández - spain - Universidad de A Coruña
Keywords: Tourism mediation, ICTs, the Internet, Travel agencies
Download: Click here to download paper

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