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The International Journal of Management Science and Information Technology (IJMSIT)


The international journal of management Science and information technology (IJMSIT) is a refereed journal and publishes high-quality theoretical and empirical papers in the areas of management science and information technology. This journal reports the impact of information technologies on the managerial and organizational topics. IJMSIT develops a comprehensive and theoretical framework by using a multidisciplinary approach to management and information technology for researchers and practitioners.


Editor-in-chief: J. J. Ferreira, University of Beira Interior, Portugal, Email:
Published: Quarterly
Copyright: 2012, North American Institute of Science and Information Technology (NAISIT)
ISSN: ISSN 1923-0265 (Print) - ISSN 1923-0273 (Online) - ISSN 1923-0281 (CD-ROM)

21 : Issue 21 (Jul-Sep 2016) ( 2016-09 )


Although there are several studies about innovation and New Services Development (NSD), investigations about innovation in ICT firms are rare, in particular identifying the attributes that generate NSD in ICT firms in a single study. Thus, the objective of this research was to identify the attributes that generate new services in ICT firms, and from these, to develop an explanatory diagram of this phenomenon. The available literature indicates that marketing attributes (market research, promotion strategy, price policy, current product portfolio, selling strategy and selling channel), environmental attributes (legal and normative environment, technological change, competitors’ actions, customers’ actions and providers’ actions) and attributes of organizational structure (technological configuration, skills and abilities, know-how, internal processes, interdepartmental communication, R&D, production pace and decision making pace) influence NSD in ICT firms. The main academic contribution of this research is thus the proposal of an initial explanatory model of NSD in ICT firms.

Author(s): Emerson Mainardes - Brazil - FUCAPE Business School
Carlos Mattos - Brazil - FUCAPE Business School
Helena Alves - Portugal - University of Beira Interior
Keywords: New Services Development (NSD); Information and Communication Technology (ICT); Services Innovation
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